Client Success Manager - Charlotte

As a member of the Client Success team, the Client Success Manager (CSM) is responsible for building success with new customers and delivering continued value to existing customers. The CSM is a MapAnything product expert and the primary point of contact for client relationships. The CSM delivers product training, provides tailored recommendations for high adoption of MapAnything’s products, facilitates best practices discussions and demonstrates a comprehensive understanding of the value and usage of MapAnything.

Responsibilities:

  • Understand customer goals and challenges in order to structure customer training based on individual use cases

  • Conduct training classes for clients as needed

  • Provide best practices to customers to help improve their overall satisfaction and use of MapAnything applications

  • Position MapAnything applications as the ideal product to solve the customer's challenges and achieve their goals

  • Collaborate with the sales team in closing business

  • Establish technical credibility and build rapport with account stakeholders by completing product setup and configuration

  • Become an expert in all MapAnything applications while maintaining proficiency in salesforce.com

  • Develop and deliver messaging, presentations, videos and demonstrations of MapAnything applications

  • Regularly engage with sales and development teams to provide feedback and identify opportunities to further improve the product, processes, and customer experience

  • Any task or work assigned to you by your direct supervisor

Qualifications:

  • Bachelor’s Degree or equivalent experience in Computer Science, Information Systems, Information Technology or related field

  • Knowledge and experience working with salesforce.com

  • Salesforce.com Certified Administrator and/or Force.com Developer preferred

  • Experience with help-desk, knowledge base and customer support solutions preferred (e.g.- Desk, ZenDesk, Salesforce, Jira Service Desk)

  • Ability to communicate tactfully, verbally and in writing with clients

  • A penchant for thinking outside the box to resolve complex and technical issues

  • Excellent verbal and written communication and interpersonal skills

  • Ability to multi-task, prioritize and manage time effectively

  • Agile thinker with the ability to adapt in unexpected circumstances

  • Strong analytical thinking, creativity, and problem solving skills

 

Please email your resume to careers@mapanything.com

MapAnything, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, appearance, national origin, age, disability, genetic information, carrier status, marital status, veteran status, or any other protected status in accordance with applicable federal, state and local laws.