Enterprise Client Success Manager - Charlotte

Enterprise Client Success Manager:

As a member of the Client Success team, the Enterprise Client Success Manager (CSM) is responsible for building success with new customers and delivering continued value to existing customers. The CSM is a MapAnything product expert and the primary point of contact for client relationships. The CSM delivers product training, provides tailored recommendations for high adoption of MapAnything’s products, facilitates best practices discussions and demonstrates a comprehensive understanding of the value and usage of MapAnything.

Responsibilities:

  • Understand customer goals and challenges in order to structure customer training based on individual use cases
  • Conduct training classes for clients as needed
  • Provide best practices to customers to help improve their overall satisfaction and use of MapAnything applications
  • Position MapAnything applications as the ideal product to solve the customer's challenges and achieve their goals
  • Collaborate with the sales team in closing business
  • Establish technical credibility and build rapport with account stakeholders by completing product setup and configuration
  • Become an expert in all MapAnything applications while maintaining proficiency in salesforce.com
  • Develop and deliver messaging, presentations, videos and demonstrations of MapAnything applications
  • Regularly engage with sales and development teams to provide feedback and identify opportunities to further improve the product, processes, and customer experience
  • Any task or work assigned to you by your direct supervisor

 

Qualifications:

  • Bachelor’s Degree or equivalent experience in Computer Science, Information Systems, Information Technology or related field
  • Knowledge and experience working with salesforce.com
  • Salesforce.com Certified Administrator and/or Force.com Developer preferred
  • Experience with help-desk, knowledge base and customer support solutions preferred (e.g.- Desk, ZenDesk, Salesforce, Jira Service Desk)
  • Ability to communicate tactfully, verbally and in writing with clients
  • A penchant for thinking outside the box to resolve complex and technical issues
  • Excellent verbal and written communication and interpersonal skills
  • Ability to multi-task, prioritize and manage time effectively
  • Agile thinker with the ability to adapt in unexpected circumstances
  • Strong analytical thinking, creativity, and problem solving skills

Please email your resume to careers@mapanything.com

 

About MapAnything:

Combine today’s global economy with a mobile workforce and you get a lot of moving parts.  CRM alone can’t help you answer the critical business questions: Where is my business? Where do I need to be to maximize revenue?  MapAnything, the Where Company, is an innovator and pioneer in Geo-Productivity Software.  Founded in 2009 with more than 1,400 customers globally, we help our clients increase revenue, drive productivity, gain better territory control and boost customer loyalty.

MapAnything is a Salesforce Gold App Innovation Partner, and a ServiceNow Technology Partner.  We have received Ventana Research’s 2016 Technology Innovation Award for Location Analytics and been named a Customer’s Choice – Highly Reviewed App by users of Salesforce.  To learn more, visit www.mapanything.com