Project Services Lead - MA Live - Charlotte

MapAnything is looking for a Project Services Lead to join our amazing team! The mission of the API (Advanced Product Implementation) Team is to ensure customers purchasing our more advanced products start off with a successful implementation.  We are looking for a client-focused, super-organized team member to fill this role.

As a Project Services Lead you will focus on MapAnything Live - an advanced IoT platform that allows for our customers to track Assets, Vehicles or People live location in Salesforce.com. This role will oversee implementation for strategic accounts and intervening with at risk accounts, gathering data to drive improvement of the product, and  foster growth and depth within SI partnerships to ensure they are able to promote and implement MA Live to drive scalability of the platform. The position is on-site and located in Charlotte, NC.


Duties and Responsibilities:

  • Work with customers, vendors, and external partners to successfully roll out MapAnything Live to new customers

  • Project manage the implementation of MapAnything Live solution for new customers

  • Identify / define project timeline for implementation engagement

  • Understand full scope of engagement as well as resources required on Customer and Systems Integrator side

  • Establish cadence of communication with customers regarding implementation status, roadblocks, timeline, etc.

  • Coordinate internal resources with Integrators and business stakeholders to create process and implementation plans

  • Conduct round tables or surveys with customers / partners to provide additional data and feedback for internal teams

  • Work with the Technical Documentation team to create / manage documentation for successful implementation of MA Live product

  • Be the expert around all aspects of MapAnything Live product

  • Work with Solution Engineering teams and Professional Services teams in Pre and Post sales Solutioning

  • Establish a regular cadence with Product Management and Product Development to be aware of roadmap and be a main input to those organizations

 

Desired Attributes:

  • Bachelor’s Degree or equivalent experience in a related field

  • Knowledge and experience working with Salesforce.com

  • Self-starter able to work in a team environment and individually without constant oversight

  • Strong communication and collaboration skills

  • Eagerness to learn and support a new, growing product

  • Client service-oriented mindset

  • An individual who has a passion for technology and a knack for details

 

Please email your resume to careers@mapanything.com

MapAnything, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, appearance, national origin, age, disability, genetic information, carrier status, marital status, veteran status, or any other protected status in accordance with applicable federal, state and local laws.