East Sussex County, UK, oversees over 2,000 miles of highway looking after roads, pavements, street lights, grass and winter maintenance. Managing all of that infrastructure was a heavy burden. Daily processes such as routine data maintenance were time-intensive and very manual in nature. Highway stewards would be forced to take case notes on paper throughout the day and then have to return back to the office that evening to digitally transcribe them all. Efficiency was a huge challenge. Moreover, cases were often accidently duplicated, causing wasted time and effort spent sifting through records to determine which cases were properly logged and reported, and which needed to be deleted as duplicates.
East Sussex partnered with CH2M and Costain, MapAnything customers, to gain control of the massive project. Leveraging Salesforce and MapAnything, Essex County was able to streamline processes and integrate and centralize data. Plus, by equipping highway workers with mobile access to case information in real time and integrating data through MapAnything, East Sussex was able to reap major gains in efficiency and productivity.
“With Salesforce and MapAnything, everything’s completely changed. Now I am able to save a significant amount of travel time because I don't have to go to and from the office as much,” Jack Griffiths, Senior Highway Steward at East Sussex Highways, shared. “I can find other, close-by jobs while I'm out on-site. I can see client inquiries live, as they come in on the mobile app. While I’m in the field, I can investigate assets like our drains and our gullies to see what previous cases exist and what repairs we’ve carried out in the past.”
By leveraging MapAnything, East Sussex was able eradicate inefficiencies and improve service:
We invite you watch our East Sussex Highways case study video if you’d like to learn more about how they put the Power of Where to work for their town. Contact us to schedule a custom MapAnything demo, to see how MapAnything can supercharge your field service team.
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Digital Marketing Manager at MapAnything