This is our fourth blog in a six-part series on “How-to Plan Your Telematics and Salesforce Integration.”
When most of us make a large purchase in our personal lives, we usually do a ton of research beforehand. We want to ensure our chosen product or solution meets all our our needs (seen, and ideally, unforseen), that we account for any additional resources needed to operate it, that it fits our lifestyle and does not detract from the quality of our day-to-day existence and finally, that it can grow and change with our preferences over the years. Seems pretty standard right? Right. The same approach can and should also be applied to any and all impactful decisions we need to make in our professional lives as well. This includes the crucial task of determining the ideal #GeoProductivity solution for your company, when you’ve decided to Rethink Telematics.
If you have not completed Steps 1-3, prior to reading this, pause and visit them now. Increasing fleet productivity is a complex process that builds and requires careful and determinant execution.
All set with these? It’s time to move onto Step 4 - the selection of a #GeoProductivity solution vendor. Setbacks can occur from the smallest oversights, and here at MapAnything, we feel it is our job to ensure as seamless a transition as possible. That’s why we’ve compiled the following list of questions and criteria to guide your vendor evaluation and ensure you don’t miss a beat.
Consider the following when determining which vendor is right for your company:
Integration process – Is the vendor fully integrated with Salesforce? What work needs to be done to get the data exactly where you want it? Will this work be done by someone on your team, or by the vendor?
Configurability – If you don’t like the reports and information packaged in your telematics portal, can you change them?
Security – Where and how is your data hosted? Who has access to it? Do permissions align with your corporate security structure?
Scale – How many and what types of telematics devices can your deployment support? Is there a limit to the number of devices which can be supported at any given time? Can the solution scale to meet the needs of your business in the future?
Data and storage – How is your telematics data stored? Hosting your data on a cloud-based geo-productivity platform like MapAnything could be more cost-e ective and efficient than other options.
Device options – How many variations of devices can your solution support? How flexible is the intake engine? Can you normalize the intake streams into a logical output? Does the solution support a variety of hardware to cover all the variability of your fleet, or even a mix of telematics devices and phones?
Normalization of data – Different vehicles and telematics devices transmit data via di erent protocols. Can your vendor help you normalize that incoming stream of values (“speedometer,” “idle time”...)?
Rules engine – Does the vendor provide flexibility with customizable, rule-based automations?
Interoperability with Salesforce – Can the solution trigger Salesforce events with IoT data such as the state of a customer, account, or opportunity?
Extensibility and future integrations – What if you want to customize your IoT solution with other mobile apps or websites? What options are available for custom development on the platform?
Once you’ve completed Steps 1-4, you can rest assured that the bulk of the preparation has been addressed. And next, it’s onto getting your business processes setup and tweaked so that your integrated-Telematics solution will accelerate your ROI and revenue goals and not hinder them. Stay tuned for the details on Step 5.
Need to know now? Download our new “Rethinking Telematics” guide to find out.
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Digital Marketing Manager at MapAnything
“Rethinking Telematics: A Field Guide to Integrating Telematics in Salesforce”