What our partnership with ServiceMax means for the future of Field Service
Today we jointly announced a new strategic partnership with ServiceMax from GE Digital, one of the recognized leaders in Field Service Management by Gartner (2017 Magic Quadrant) and Industrial IoT by IDC (IDC Marketscape). This is an important step in our journey to build the World’s leading Location of things (LoT) Platform for business.
What does this mean for field service globally? You now have 1 platform inside Predix ServiceMax which to:
- Visualize your operations to see items like warranty requests, work orders and customers from a fully interactive Map-based UX
- Schedule effectively using complex dimensions like vehicle type, parts, and skills to ensure you respond quickly and cost efficiently.
- Track fleet vehicles to automate manual or paper-based tasks using geo-fencing available via GPS fleet tracking and to ensure driver safety and compliance.
We envision a world where Field Operations can have a real-time view into their business, where dispatch can react to live situations based on the technician availability and location, where businesses can manage very complex scheduling scenarios, and where a customer can receive arrival times and technician location to deliver the best possible customer experience. By bring our services into Predix ServiceMax, we’re able to make that happen today for customers like USS, Kinetico, and Zip Industries.
By: John Stewart
CEO at MapAnything
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