Account Manager - Charlotte, NC

As a member of the Sales team, the Account Manager is responsible for building and maintaining  relationships with existing customers, including hands-on account retention. As the primary point of contact for the client’s business, the Account Manager serves as a liaison to their brand, strategy and tactical plan.  Skills required for this role will include a blend of MapAnything product knowledge (which we'll teach you!) and SalesForce product knowledge. Our Account Manager will serve as our customer champion, responsible for ensuring that our customers get to the right people and service within our organization.

The Account Manager will communicate directly with clients, by email and phone, and work closely with our Product and Technical teams to ensure a seamless experience with MapAnything. While they will not perform the onboarding itself, Account Manager’s will become involved with their customers as onboarding begins in order to ensure a successful launch.

Key performance indicators for success in this role include new ACV generation,  customer retention, expansion of sales opportunity into new and current departments, and product expansion into the client’s org.

Responsibilities:

  • Build and maintain strong relationship with existing accounts to create sales opportunities, expand usage, retain existing business and eliminate churn

  • Respond to inquiries that come in via telephone, email, or website form to qualify sales leads and document all potential and existing client interactions and lead follow-through using Salesforce

  • Document customer requests and needs, present appropriate selection of products and services and provide pricing as requested

  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty

  • Engage in open dialogue with customers regarding ways to improve and expand user engagement, and to solicit feedback in order to improve our product and service offerings

  • Proactively offer tailored advice and insights to the customer in order to help them maximize current ROI, and make them aware of the added value of other MapAnything products

  • Manage all aspects of the renewal process, from early identification of at-risk customers, to negotiating and soliciting agreement on renewal terms such as price and number of licenses, with a focus on maintaining and increasing revenue year over year

  • Develop a complete understanding of the value provided by MapAnything products, and how that value drives customer decisions

  • Become an expert in all MapAnything applications, as well as Salesforce.com, in order to train and coach customers to be product experts

  • Actively encourage demonstrations and trials of MapAnything software products

  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers

  • Deliver on revenue goals established in conjunction with management

 

What “Leads” To Success:

  • Bachelor’s Degree

  • 3 years experience in a business-to-business (B2B) environment in sales, customer success, account management, or related area

  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

  • A penchant for thinking outside the box to resolve complex and technical issues

  • Agile thinker with the ability to adapt in unexpected circumstances

  • Strong interpersonal skills and experience building strong relationships

  • Knowledge and experience working with Salesforce.com

 

What We Offer:

  • Competitive Compensation Package

  • Health, Vision, Dental, 401K, etc

  • Unlimited PTO Policy

  • Collaborative workspace

  • Pet-friendly work environment and Global Pet Protection Insurance

  • Unlimited snacks

  • Employee focused work-life integration and engagement activities

 

Please email your resume to careers@mapanything.com

MapAnything, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, appearance, national origin, age, disability, genetic information, carrier status, marital status, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

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