MapAnything Named a 2018 Cool Vendor in CRM Customer Service and Support by Gartner
Selected For Being Innovative, Intriguing And Impactful
Wednesday, May 16, 2018 - MapAnything, Inc., the leading Location of Things solution for the enterprise, today announced that it has been recognized as a May 2018 Cool Vendor in the Cool Vendors in CRM Customer Service and Support report by Gartner, Inc.
The report explains, “Customers choose and change engagement channels hoping for faster issue resolution. Application leaders supporting customer service must aggregate the interactions as they are happening in order to help agents anticipate customer needs. The Cool Vendors in this report can get them one step closer.”
The face of customer service is changing as field service teams strive to support new customer preferences in today’s “on-demand” economy. In response, companies need to provide real-time customer communication, flexible scheduling, and quick delivery and response times. MapAnything addresses these issues with intelligent scheduling and routing software that is integrated with leading cloud platforms like Salesforce, ServiceMax and ServiceNow for field sales and service teams. Field sales and service organizations leverage MapAnything to map the physical location of customers, create optimal routes to those customers and respond to real-time situations in the field.
“We believe being recognized as a Gartner Cool Vendor is an honor,” said MapAnything CEO John Stewart. “We founded MapAnything because we believe that map-based software, integrated with scheduling and CRM, streamline the real-time activity of sales and services fleets in the field. We’ve taken a novel approach, combining location data with CRM data in one place so reps in the field can visualize the location of their customers or leads are and schedule their days more efficiently. The result is dramatic cost savings and improvements in productivity.”
Unlike simple location-based or mapping technology, MapAnything combines 3 critical components: a map-based user experience, integrated with telematics and GPS tracking, leveraging a next-gen scheduling and routing platform that enterprises need to drive productivity and customer experience. The company has helped more than 2,200 companies in multiple industries such as healthcare, technology, financial services, retail/ CPG, manufacturing and government drive efficiency and cost savings in their field operations while deepening customer loyalty.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About MapAnything Inc.
Founded in 2009, MapAnything is an innovator and pioneer in Location of Things technology that drivers Enterprise-level geo productivity. With more than 2,200 customers globally, ranging from Large Enterprises to Small Business, we believe that “Where Matters.”
MapAnything is a Salesforce Platinum App Innovation Partner, and a ServiceNow Technology Partner. They have received IDC’s Innovator Award for Field Service in Manufacturing, the 2017 Entrepreneur360, Ventana Research’s 2016 Technology Innovation Award for Location Analytics, and are a highly rated Application in Field Service and Sales on G2 Crowd and The Salesforce. To learn more, visit www.mapanything.com.
- CONTACT INFORMATION
- Kayla Abbassi
- Account Manager
- VSC for MapAnything