This is our second blog in a six-part series on “How-to Plan Your Telematics and Salesforce Integration.”
In order to thrive in our current “on-demand” economy and satisfy ever-increasing market expectations, it’s more important than ever for business like yours and ours to prioritize customer service excellence. And that means during every single interaction, no matter the place, time or circumstance. A key part of this fundamental transition rests on empowering our field teams with the technology and processes they need to maximize their daily productivity and output. For many companies this means integrating their Telematics with Salesforce.
In part one of this series we established the importance of identifying and selecting key objectives for your Telematics integration. The next step, and perhaps most important, is determining the criteria that your integration efforts will need to meet in order to be considered a success. We recommend you start by identifying qualitative and quantitative metrics that will enable your team and fleet to reach new efficiency levels.
The following are suggested areas where metrics can prove ROI.
It’s vital that cost saving measures are a part of your model. Here are a few examples:
Hopefully after steps one and two, your Telematics and Salesforce integration is beginning to take shape and reflects the specific initiatives that will help advance your bottom line to the next level. I’m excited to share part three of this series with you in the next week or so, so be on the lookout.
Can’t wait another second? Download our new “Rethinking Telematics” guide to find out now.
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Product Marketing Manager, MapAnything Live
“Rethinking Telematics: A Field Guide to Integrating Telematics in Salesforce”