While being a part of any business team can oftentimes be tough, there’s nothing quite like the continuous challenges and cases that often face a company’s Information Technology (IT) unit. While other teams in an organization are commonly evaluated by a multitude of KPI’s, for IT professionals, the end goal is rather straightforward: provide the most effective results possible, while requiring the minimum Time to Resolution. In other words, provide the highest quality outcome, in as little time as possible. The question remains however, what tools do IT professionals and their teams need to ensure their productivity levels are up to par. Take a look at our IT Infographic to learn more about what outages cost, and then request a demo to learn how MapAnything for ServiceNow can help.