By leveraging the power of Live Tracking software combined with Salesforce Maps you are able to pinpoint exactly when a field rep will be at the customer location. Inform the customer via email or SMS straight from Salesforce and continually improve your customer’s overall satisfaction.
Salesforce Maps software enables field service teams to quickly check in or out of appointments, schedule multi-day routes, and update documentation directly from their mobile devices. Further boost field productivity with Live Tracking software - a real-time vehicle and asset tracking platform. At any time, view where your field team is and reassign service calls based on GPS location.
Live Tracking software was built specifically to see a real-time view of where your field service team is in order to efficiently dispatch calls based on nearest team member location. This CRM-driven telematics solution with Salesforce Maps core mapping solution ensures you see real-time updates of vehicle diagnostics, field service team member location, and customer records in order to best service your customers.
Build and assign territories in Salesforce directly from the Salesforce Maps core mapping software. Get a real-time view of customers, technicians, and work orders to distribute service requests efficiently and effectively. Combine Salesforce Maps to optimize service routes and Live Tracking for real-time tracking and diagnostics of fields reps and vehicles.
“Salesforce Maps has literally changed the way we do business.”
Joe Cardella, Senior VP, Cardella Waste
Download our e-book to learn how route optimization software can help your field sales teams save time.