Compliance Documents

Compliance related documents

Export Compliance

Export classification and compliance

Accessibility

Section 508 and accessibility compliance

Compliance Documents

 
The trust and success of our customers are the highest priorities for Salesforce. Compliance plays a key role in achieving these goals. We are committed to not only abide by the laws and regulations that apply to us as we conduct business around the world, but to be a leader in the areas of ethics and compliance. As recognition of this commitment, the Ethisphere Institute has honored Salesforce as one of the "World’s Most Ethical Companies®" for 15 years, most recently in 2024. The Institute’s selection process evaluates organizations’ culture, environmental and social practices, ethics and compliance activities, governance, diversity, and initiatives to support a strong value chain. While we are delighted by this distinction, we continue to seek new ways to lead our community in these areas. The following documents provide a glimpse into how we maintain compliance at Salesforce.

How Salesforce is Complying with the Digital Services Act

This month, the European Union’s Digital Services Act (DSA) will go into effect. The Act outlines a series of content moderation regulations for online intermediaries and platforms operating in the EU.

Salesforce is committed to creating safe, trusted experiences and we support efforts to ensure a transparent, competitive and innovative digital economy. In line with the DSA’s requirements, we publish and regularly update the number of active users on our online platforms in the EU. And beginning this year, Salesforce will publish regular transparency reports.

Reporting content to Salesforce

Single point of contact

Pursuant to Article 11 of the DSA, Salesforce has designated a single point of contact to enable direct communication with the European Commission, EU Member States’ authorities, and European Board for Digital Services regarding the application of the DSA. These entities can contact Salesforce at dsa-poc@salesforce.com.

Learn more about Slack’s compliance with the DSA.

Digital Services Act (DSA) - Information on Average Monthly Active Recipients in the European Union

Pursuant to Article 24(2) of Regulation (EU) 2022/2065, Salesforce.com, Inc has calculated the average monthly recipients of our online platform services in the EU based on the period 1 July 2023 to 31 December 2023, and determined the average number was well below the 45 million active recipients threshold for being designated as a very large platform. We will continue to monitor and update the number as required by Article 24(2). Please note the online platforms in scope of the Regulation below:

  • Tableau Public had 149,906 average monthly active recipients
  • Trailblazer Community had 118,904 average monthly active recipients

Statement on The United Kingdom Modern Slavery Act of 2015

The United Kingdom Modern Slavery Act of 2015 requires businesses to publish a statement regarding efforts taken to prevent slavery and human trafficking in their business and supply chain. Read more about our compliance with the UK Modern Slavery Act here.

Australian Whistleblower Protection Framework

The Australian whistleblower protections in Corporations Act 2001 (Cth) (Corporations Act) (sections 1317AA to 1317AK) and Taxation Administration Act 1958 (Cth) (sections 14ZZT to 14ZZZE) (Taxation Administration Act) (together, the AU Whistleblower Protection Laws) requires businesses to publish a Australian Whistleblower Protection policy. Access our Australian Whistleblower Protection Policy here.

Labor Condition Application/Public Access File

Under 20 CFR § 655.734, Salesforce employs specialty occupation nonimmigrant workers at approved work location(s). To request Labor Condition Application(s) and/or Public Access Files, please contact immigration@salesforce.com. Complaints alleging misrepresentation of material facts in the Labor Condition Application and/or failure to comply with the terms of the Labor Condition Application may be filed with any office of the Wage and Hour Division of the United States Department of Labor.

Malaysia Service Tax

Salesforce.com Singapore Pte Ltd is registered for Malaysia Service Tax effective 1 Jan 2020 in accordance with the Malaysia Service Tax Act 2018. Digital services provided to all Malaysia consumers will be charged Malaysia service tax of 6% on top of the agreed service fees.

Corporate Social Responsibility (CSR) Policy

Please click on this link to see CSR policy as per section 135(4) of Indian Companies Act 2013.

UK Section 172 Statements

The Companies Act 2006 ("CA 2006") requires UK companies that are considered to be "large" under sections 465 and 467 of the CA 2006 to include in the annual Directors' Report in the annual financial statements, and to publish, a statement of how directors have complied with their duty to have regard to the stakeholder engagement requirements in section 172(1)(a)-(f) of CA 2006. Access here the latest statements by Salesforce UK Limited , SFDC EMEA Data Centre Limited, and Salesforce.org EMEA Limited.

UK Corporate Governance Statement

The Large & Medium-sized Companies and Groups (Accounts & Reports) Regulations 2008 (SI 2008/410) (as amended) requires "very large" UK companies to include a statement in the company's annual Directors' Report included in the annual financial statements and to publish such statement of the corporate governance procedures or code adopted by the company and how they have been applied by the company. Read Salesforce UK Limited's statement here.

Export Compliance

This is the Salesforce export compliance matrix. It is a list of our products and features with respective Export Control Classification Numbers (ECCNs) and eligible license exception information, per the United States Department of Commerce, Bureau of Industry and Security, Export Administration Regulations. Salesforce does not publish Export Control Classification Numbers or EAR99 designations for software delivered only as a service ("SaaS"), in accordance with the treatment of SaaS under the current Export Administration Regulations.

All information on this export compliance matrix is strictly a recommendation to the user and should be used in conjunction with the Export Administration Regulations when classifying Salesforce products and services for export purposes. 

Salesforce makes no representation or warranty as to the accuracy or reliability of the classifications listed in this export compliance matrix. Any use of such classifications by the user, is without recourse to Salesforce and is at the users’ own risk. You are responsible for ensuring that use of the software is in compliance with the U.S. Export Administration Regulations. Salesforce is in no way responsible for any damages whether direct, consequential, incidental, or otherwise, suffered by the user as a result of using or relying upon such classifications, for any purpose whatsoever.  

Regardless of classification, Salesforce products and services are not to be used in the following embargoed countries or regions in contravention of U.S. laws: Crimea, Luhansk or Donetsk regions, Republic of Cuba, Islamic Republic of Iran, Democratic People’s Republic of Korea, and the Syrian Arab Republic.

Salesforce's Encryption Registration Number (ERN) is R100423. 

Privacy Compliance Contact Information

If you have questions regarding our privacy practices, please fill out this form, or email us at privacy@salesforce.com. For more information about contacting us, visit the “Contacting Us” section here to learn more about contacting Salesforce Privacy.

 

 

Consumer Goods Cloud

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)

Mobile Offline App

EAR99 NLR

N/A

16020101

 

Sales Cloud

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317 16020113 46514
 Mobile access (1)(6)  5D992.c  MMKT  G160317 16020101 46515
 Email integration (Connect For Outlook, Salesforce  For Outlook)  5D992.c  MMKT  G160317 16020113 46514
 Lightning CLI  EAR99  NLR  N/A 16020113 46514
 Google Chrome and Outlook Extension(Inbox Connectors)  5D992.c  MMKT  G160317 16020113 46514

Service Cloud

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317  16020113  46514
 Mobile access (1)(8)  5D992.c  MMKT  G160317  16020101  46514
 Email integration (Connect For Outlook, Salesforce For Outlook)  5D992.c  MMKT  G160317  16020113  46514
 CTI Toolkit  5D992.c  MMKT  G160317  16020113  46514
 Service SDK  5D992.c  MMKT  G160317  16020113  46514
 Service Cloud Snap-ins SDK  5D992.c  MMKT  G160317  16020113  46514
 SOS SDK (iOS/Android)  5D992.c  MMKT  G160317  16020113  46514

Commerce Cloud

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Order Management Client Software  5D992.c  MMKT  G160317  16020113  46514
 Commerce Cloud Store App  5D992.c  MMKT  G160317  16020113  46514
 Commerce Cloud Site Genesis  5D992.c  MMKT  G160317  16020113  46514
 Mobile Access (7)  5D992.c  MMKT  G160317  16020101  46514
 iOS SDK  5D992.c  MMKT  G160317  16020113  46514
 DMP SDK  5D992.c  MMKT  G160317  16020113  46514
 UX Studio SDK  5D992.c  MMKT  G160317  16020113  46514
 Einstein Integration Validator  5D992.c  MMKT  G160317  16020113  46514
 Endless Aisle Reference  5D992.c  MMKT  G160317  16020113  46514

Health Cloud

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317  16020113  46514
 Mobile access (1)  5D992.c  MMKT  G160317  16020101  46515
 Email integration (Connect For Outlook, Salesforce For Outlook)  5D992.c  MMKT  G160317  16020101  46515
 CTI Toolkit  5D992.c  MMKT  G160317  16020113  46514
 Service SDK  5D992.c  MMKT  G160317  16020113  46514
 Medication Reconciliation  5D992.c

 MMKT

 N/A    
 Medication Therapy Management  5D992.c

 MMKT

 N/A    

Financial Services Cloud

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317  16020113  46514
 Mobile access (1)  5D992.c  MMKT  G160317  16020101  46515
 Email integration (Connect For Outlook, Salesforce For Outlook, Salesforce Reports for Excel, Inbox)  5D992.c  MMKT  G160317  16020113  46514
 CTI Toolkit  5D992.c  MMKT  G160317  16020113  46514
 Service SDK  5D992.c  MMKT  G160317  16020113  46514
 SOS SDK (iOS/Android)  5D992.c  MMKT  G160317  16020113  46514

Marketing Cloud

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Mobile Access (2)  5D992.c  MMKT  G160317  16020101  46515
 MobilePush SDK / Journey Builder for Apps SDK  5D992.c  MMKT  G160317  16020113  46514
 Learning App iOS  Open Source  N/A  N/A  N/A  46514
 Fuel SDK  Open Source  N/A  N/A  N/A  46514
 Content Builder Block SDK  Open Source  N/A  N/A  N/A  46514
 Cordova Plugin  5D992.c  MMKT  G160317  16020113  46514

Force.com Platform and Customer Communities

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Mobile Access (1)
 5D992.c  MMKT  G160317  16020101  46515
 Migration Tool
 5D992.c  MMKT  G160317  16020113  46514 
 Mobile SDK (w/source)
 Open Source  N/A  N/A  N/A  46514
 EMP Connector
 Open Source  N/A  N/A  N/A  46514
 Aura Developer Tools
 Open Source  N/A  N/A  N/A  46514

Analytics Cloud (branded as Einstein Analytics)

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317  16020113  46514
 Mobile Access (3)  5D992.c  MMKT  G160317  16020101  46515
 Email Integration (Connect for Gmail, Lotus Notes, Outlook)  5D992.c  MMKT  G160317  16020113  46515
 Wave Web SDK (AKA Analytics Web SDK)  Open Source  N/A  N/A  N/A  46514
 Wave Apex SDK (AKA Analytics Apex SDK)  Open Source  N/A  N/A  N/A  46514
 Einstein for Nonprofits  5D992.c  MMKT  N/A  N/A  N/A

App Cloud

Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317  16020113  46515
 Mobile access (1)  5D992.c  MMKT  G160317  16020101  46514
 Offline access  5D992.c  MMKT  G160317  16020113  46514
 App Cloud CLI  5D992.c  MMKT  G160317  16020113  46514
 Eclipse Force.com IDE (w/source)  Open Source  N/A  N/A  N/A  46514
 Mobile SDK (w/source)
Salesforce Mobile SDK for Android & Salesforce Mobile SDK for iOS
 Open Source  N/A  N/A  N/A  46514

Data.com

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317  16020113  46514

Desk.com

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317  16020113  46514
 Mobile Access (4)  5D992.c  MMKT  G160317  16020101  46515

Work.com

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317  16020113  46514
 Mobile Access (5)  5D992.c  MMKT  G160317  16020101  46515

Heroku

 Product or Feature ECCN  Eligible
License
 Exception 
 CCATS  France
(Declaration)
Israel
 (License) 
 Heroku CLI  (7.68.2)  Open   Source  N/A  N/A  N/A  46514
 Heroku Buildpack  Open   Source  N/A  N/A  N/A  46514

Marketing Cloud Account Engagement

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317  16020113  46514

Salesforce IQ CRM

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317  16020113  46514
 Mobile Access (6)  5D992.c  MMKT  G160317  16020101  46515
 Google Chrome and Outlook Extension (Inbox Connectors)  5D992.c  MMKT  G160317  16020113  46514
 GitHub Source Code Repositories (Public API Python SDK)  Open Source  N/A  N/A  N/A  46514
 GitHub Source Code Repositories (Public API Ruby SDK)  Open Source  N/A  N/A  N/A  46514

Community Cloud

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317  16020113  46514
 Mobile access (1)  5D992.c  MMKT  G160317   16020101  46515

Developer Edition

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317  16020113  46514
 Mobile access (1)   5D992.c  MMKT  G160317  16020101  46515
 Offline access  5D992.c  MMKT  G160317  16020113  46514
 Eclipse Force.com IDE (w/source)  Open Source  N/A  N/A  N/A  46514

Internet of Things (IoT)

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317  16020113  46514
 Offline access  5D992.c  MMKT  G160317  16020113  46514
 Eclipse Force.com IDE (w/source)  Open Source  N/A  N/A  N/A  46514

Quip

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Quip Mobile Applications (iOS/Windows)  5D992.c  MMKT  G160317  16020101  46515
 Quip PC Applications (iOS/Windows)  5D992.c  MMKT  G160317  16020113  46514

CloudCraze

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 CloudCraze (No client side software)  N/A  N/A  N/A  N/A  N/A

Mulesoft

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Mulesoft Anypoint Platform  5D002  ENC  G168755  19030127  52826
 Mulesoft Mobile Access  5D992.c  MMKT  G168755  19030126  52826
 Mulesoft Open Source  Open Source  N/A  N/A  N/A  52826

Tableau Creator

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Tableau Desktop  5D992.c  MMKT  G147925

22080201

 
 Tableau Prep Builder  5D992.c  MMKT  G180298

22080201

 
 Tableau Server  5D992.c  MMKT  G147925

22080201

 
 Mobile Apps9  5D992.c  MMKT  G166228

22080201

 

Tableau Explorer

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Tableau Server  5D992.c  MMKT  G147925

22080201

 
 Mobile Apps9  5D992.c  MMKT  G166228

22080201

 

Tableau Viewer

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Tableau Server  5D992.c  MMKT  G147925

22080201

 
 Mobile Apps9  5D992.c  MMKT  G166228

22080201

 

Tableau Embedded Analytics

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Tableau Server  5D992.c  MMKT  G147925

22080201

 
 Mobile Apps9  5D992.c  MMKT  G166228

22080201

 

Tableau Software, Add-Ons, and Tools

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Tableau Desktop  5D992.c  MMKT  G147925

22080201

 
 Tableau Prep Builder  5D992.c  MMKT  G180298

22080201

 
 Tableau Server  5D992.c  MMKT  G147925

22080201

 
 Mobile Apps9  5D992.c  MMKT  G166228

22080201

 
 Data Management Add-on  5D992.c  MMKT  G147925

22080201

 
 Server Management Add-on  5D992.c  MMKT  G147925

22080201

 
 Tableau Public App  5D992.c  MMKT  G147925

22080201

 
 Tableau Reader  5D992.c  MMKT  G180298

22080201

 
 Free Developer Tools  5D992.c  MMKT  N/A

22080201

 
 Open Source Tools (https://github.com/tableau)  Open Source  N/A  N/A    

Clicksoft

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Clicksoft Mobile Mobility Studio on Prem 5D002  ENC  G181128  16020113  46514

Slack

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Slack Platform  5D992.c  MMKT  G162583    46514

AppExchange

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 AppExchange  5D992.c  MMKT  N/A    
 Appexchange Data Loader  EAR99  NLR  N/A    

Other Products

 Product or Feature  ECCN  Eligible
License
Exception
 CCATS France
(Declaration)
Israel
(License)
 Lightning for Gmail  5D992.c  MMKT  G160317  16020113  46514
 Lightning Voice Client Software  EAR99  NLR  N/A  16020113  46514
 Lightning Voice Connector Software  EAR99  NLR  N/A  16020113  46514
 Events (iOS/Android) (V 4.3.0)  5D992.c  MMKT  G160317  16020101  46515
 Salesforce Authenticator (iOS/Android) (V 2.8)  5D992.c  MMKT  G160317  16020113  46514
 Connections Mobile App  5D992.c  MMKT  G160317  16020101  46515
 Salesforce Secure Agent (V 200.2)  5D992.c  MMKT  G160317  16020113  46514
 Engagement Console  5D992.c  MMKT  G160317  16020113  46514
 Data Loader  Open Source  N/A  N/A  N/A  46514
 Crypto Adapter  Open Source  N/A  N/A  16020113  46514
 Free Developer Tools (w/o source: see https://developer.salesforce.com/page/Tools)  5D992.c  MMKT  G160317  16020113  46514
 Free Developer Tools (w/ source: see https://developer.salesforce.com/page/Tools)  Open Source  N/A  N/A  N/A  46514
 Salesforce CLI  5D992.c  MMKT  G160317  16020113  46514
 Salesforce Identity Connect  Open Source  N/A  N/A  N/A  46514
 Salesforce Stickers Mobile App  5D992.c  MMKT  G160317  16020101  46515
 Salesforce Business Messenger (MAC/Android)  5D992.c  MMKT  G160317  16020113  46514
 Offline access  5D992.c  MMKT  G160317  16020113  46514
 SFDX IDE for VS Code  5D992.c  MMKT  G160317  16020101  46515
 Udsmider Chrome Plugin  Open Source  N/A  N/A  N/A  46514
 Nemesys Open Source (w/encryption)  Open Source  N/A  N/A  N/A  46514
 Go-npy Open Source (w/o encryption)  Open Source  N/A  N/A  N/A  46514
 Noms Database  Open Source  N/A  N/A  N/A  N/A
 Lightning Stylesheets Previewer  EAR99  N/A  N/A  N/A  N/A
 Marketing Cloud Intelligence  5D992.c  MMKT  G160317  16020101  46515
 Sample Android App for Salesforce DMP Android SDK  Open Source  N/A  N/A  N/A  46514
 Sample Objective-C iOS App for Salesforce DMP iOS SDK  Open Source  N/A  N/A  N/A  46514
 Sample Swift iOS App for Salesforce DMP iOS SDK  Open Source  N/A  N/A  N/A  46514
 Salesforce DMP iOS SDK  5D992.c  MMKT  G160317  16020113  46514
 Salesforce DMP Android SDK  5D992.c  MMKT  G160317  16020113  46514
 Lightning Console Extension  EAR99  NLR  N/A  N/A  N/A

Definition of Terms and Acronyms
ECCN = Export Control Classification Number
CCATS = Commodity Classification Automated Tracking System
MMKT = Mass Market Eligible Products
NLR = No License Required


(1) Mobile Applications: Salesforce Classic (Android/iOS/Blackberry); SalesforceA Mobile (Android/iOS); Salesforce# (Android/iOS); Salesforce1 (Android/iOS), Limits Monitor for iOS (V 1.3) 
(2) Mobile Applications: Marketing Cloud Mobile App (iOS/Android), ExactTarget; Social Studio (Android/iOS); Radian6; Radian6 Excel Add-in; Salesforce JB4A SDK Explorer; Social Engage (iOS/Android) 
(3) Mobile Applications: Wave Analytics Mobile Apps (iOS/Android); 
(4) Mobile Applications: Desk.com Mobile App (iOS/Android)
(5) Mobile Applications: Salesforce1
(6) Mobile Applications: RelateIQ/SalesforceIQ/Salesforce Inbox (Android & iOS)
(7) Mobile Applications: Commerce Cloud Store - Mobile Apps and Backoffice, DMP Mobile Apps
(8) Mobile Applications: Service Cloud Mobile, Field Service Lightning
(9) Mobile Applications: Tableau Mobile, Vizable App

Prohibited Countries

Salesforce complies with U.S. regulations related to embargoed countries and regions. As such, Salesforce currently prohibits the unauthorized usage of its products and services in Cuba, Iran, North Korea, Syria, and the regions of Crimea, Luhansk People's Republic (LNR), and Donetsk People's Republic (DNR). Because this list of countries and regions may change from time to time, customers and their users are urged to consult the relevant regulations, including the U.S. Export Administration Regulations (15 CFR Part 730 et seq.), U.S. Office of Foreign Assets Control sanctions programs, and Canada's Area Control List under Canada's Export and Import Permits Act.

The exportation, re-exportation, sale or supply, directly or indirectly, from the United States, or by a U.S. person wherever located, of any Salesforce products, services or technology (including technical data) to any of these countries or regions is strictly prohibited without prior authorization by the U.S. Government.

Denied Parties

Salesforce products and services may not be exported to, re-exported to, transferred to, or used by any restricted person or entity, including those listed on the U.S. Treasury Department's list of Specially Designated Nationals, the U.S. Department of Commerce Denied Person's List or Entity List, the State Department's Debarred list, or similar denied parties list without prior authorization by the U.S. Government.

For more information and for further assistance in determining your individual licensing requirements, contact the Department of Commerce, Bureau of Industry and Security (http://www.bis.doc.gov/) or Office of Foreign Assets Control (http://www.treasury.gov).

Prohibited End-Uses

Salesforce products and services may not be exported, re-exported, or transferred if for use directly or indirectly in any prohibited activity described in Part 744 of the U.S. Export Administration Regulations, including certain nuclear, chemical or biological weapons, rocket systems or unmanned air vehicle end-uses.

Last updated March 2016

Salesforce Ontario Multi Year Accessibility Plan

At Salesforce, we believe that businesses can be powerful platforms for social change and that our higher purpose is to drive Equality for All. Disability Inclusion is fundamental to this belief. We have an ambition to become the number one employer for people with disabilities, for the products we sell to be accessible by people with disabilities, and for all persons to have full and equal access to our offices, our meetings and our events, and to have technology that would empower people to bring their authentic self to work with confidence.

Salesforce is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities. Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians. The plan is reviewed and updated at least once every 5 years.

Customer Service
Developing accessible products that allow all individuals to succeed in the Salesforce ecosystem is a top priority. We have an industry leading Accessibility Support Team, a team that creates incredible support experiences for customers seeking to build accessible environments on the Salesforce platform. “We have an important duty to ensure every single Salesforce customer and partner gets the support they need from Salesforce,” said Jim Roth, EVP, Support at Salesforce. “We’re proud to have a strong focus on equality and inclusion for our Trailblazers with disabilities. Partnering with the Office of Accessibility in this way furthers our vision of providing a support experience that is personal and effortless. We are committed to continued disability inclusion and look forward to growing this team to help our customers.”

Information and Communications
At Salesforce, we recognize the powerful insights that users with disabilities bring to our product development process, and we’re committed to creating products that work for everyone. Accessibility is much more than just the “right thing to do.” It's an exponential market opportunity and an economic imperative. Consider the tools around you: reading glasses, the touch screen on your mobile device, captions, your computer keyboard, email, flexible straws, automatic door openers — and so much more. Created by and with people with disabilities, each of these accessibility innovations became ubiquitous tools for billions of people.

We include individuals with disabilities throughout the development process to help us understand the different ways people experience our products, increase adoption, and uncover technology solutions that meet all user needs. It’s all part of how we strive to create products and features that work for everyone.

Employment
Our goals are to empower all employees with disabilities to bring their full authentic selves to work with confidence — and to build one of the most inclusive workplaces in the industry. People with disabilities deserve an equal opportunity to gain skills for meaningful employment, whether at Salesforce or anywhere else. To help make sure everyone gets the training and resources they need to be successful, we’ve designed our workforce programs with the disability community in mind. We train every Ontario employee as soon as practicable after being hired and provide training in respect of any changes to the policies. This is training specific to our policies and practices relating to AODA, accommodations, and accessibility. We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.

Procurement
Salesforce is committed to working together to advance the procurement of digital products and services that are accessible to and usable by all our stakeholders with disabilities, including our employees, job applicants, customers, and members of the public. This work is based on applicable global accessibility laws, regulations, and standards, including the Web Content Accessibility Guidelines (WCAG), 2.1 Level AA and subsequent WCAG updates. We are an early signer to the Disability:IN Procure Access Statement, and have updated our Vendor Code of Conduct, asking all vendors to be committed to accessibility.

Training
The journey to accessibility is a process, and we are committed to continual improvement over time. We offer regular internal training that cover both disability inclusion, and accessibility. We also offer training externally, through Trailhead. We are committed to training our employees in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities.